Our Policies

Unitec processes orders within 15 business days.

Our automated system allows you to select how you want your order shipped. Most customers receive their shipment within 15-25 business days from when the order is placed.

Unitec accelerates processing on orders with expedited shipping. If you need faster service, select one of our Next Day Air or 2nd Day shipping options to have your order processed within 2 business days.

Effective immediately, Unitec does not accept returns or exchanges on any items. All purchases are final sale.

Effective immediately, Unitec does not provide a warranty on products. All purchases are final sale.

Business days includes Monday through Friday excluding holidays. This applies to order processing, shipping, and availability of our customer service team. Very rarely, our Operations Department is closed for extreme inclement weather and no shipments take place on those days.

Contact Customer Service

Have a question that wasn’t answered above or looking for more information?

Contact our Customer Service Department at or 410 876-6227,  and select option 1.