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Our Policies

Unitec processes orders within 1-2 business days.

Our automated system allows you to select how you want your order shipped. Most customers receive their shipment within 3-10 business days from when the order is placed.

Unitec accelerates processing on orders with expedited shipping. If you need faster service, email at or call 1-410 876-6227 and select option 1.

Unitec accepts exchanges on non-customized, regular price BOP Uniforms. Requests must be made within 14 days of purchase. This only applies to new, unworn, and unwashed uniforms in a different size.  View Our Perfect Fit Promise for more details.

Request an Exchange

Unitec does not accept returns on merchandise. If you ordered the wrong size, please refer to Our Perfect Fit Promise. If there is an issue with your product, view our repairs section for more details or contact us.

Unitec stands behind its products with the most convenient and comprehensive repair policy in the industry. We will repair or replace any BOP Uniforms purchased from Unitec with manufacturing defects in material or workmanship for three months from date of purchase.

What’s Not Covered:

  • Issues due to not following care instructions
  • Normal wear and tear
  • Damages caused by accident, improper care, or negligence
  • Shipping costs to and from our facility for repairs

To request repairs:

  • Freshly clean your items. Dirty items will be shipped back without repair
  • Submit a request to repair with details on your situation
  • Unitec will review your request to determine if it’s eligible for a repair or exchange. Once approved, our customer service team provides instructions for processing your repair request.

Business days includes Monday through Friday excluding holidays. This applies to order processing, shipping, and availability of our customer service team. Very rarely, our Operations Department is closed for extreme inclement weather and no shipments take place on those days.

If you see a BOP authorized uniform advertised for a different price, we’ll provide you with a comparable discount. Simply email us a link to the price and/or promotional details at and our customer service representatives will work with you. Does not include shipping and handling.

Contact Customer Service

Have a question that wasn’t answered above or looking for more information?

Contact our Customer Service Department at or 410 876-6227,  and select option 1.

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